Shipping & Returns

 

Shipping

We ship UK wide and offer free shipping for orders over £50

Most orders will be processed within 3 working days however some of our pieces are made to order and may take a little longer. You will receive a tracking number as soon as your order has been dispatched.

 

Missing parcels

Sometimes parcels go missing. It is something completely out of our control and we do not accept responsibility for lost or stolen parcels once they leave our premises.

 

Returns

We offer refunds, exchanges or store credit on full priced items purchased online within 7 days of receipt of goods. Kindly note that in order to be eligible for a return, your item must be in the same condition that you received it in: unused, with tags, and in its original packaging.

Unfortunately we cannot accept returns or exchanges on our earrings for hygiene reasons.

Please also note that sale items are final and cannot be returned or exchanged.

Customers are required to pay for return shipping and the order remains the customer's responsibility until we receive it back safely in our care - we, therefore, suggest you use a tracked postage service with insurance.

For all enquiries please do not hesitate to contact info@ruhestudios.com

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.